GENERAL TERMS

I. GENERAL PROVISIONS

1.1. These General terms  govern the relations between Snowdrop Biolabs Ltd. (hereinafter referred to as the Store/the Supplier/the Seller) on one hand and Users (hereinafter referred to as the User/the Consumer/the Customer) of the website, products and services located on the domain www.snowbornskin.com and its subdomains (hereinafter referred to as “the Site”).

These conditions bind all users. By clicking on any site, link, or button located on the pages of www.snowbornskin.com (except for the link to these General terms), the User agrees, accepts in full and agrees to comply with these General Terms

1.2. Information about the Supplier according to Electronic Commerce  Act and Consumer Protection Act: “Snowdrop Biolabbs” Ltd., registered in the Commercial Register at the Registry Agency with UIC /Unified identification code/: 204801983, with headquarters and management address: Sofia, Lozenets district, 47, Gorski Pathnik Str., floor 5, contact email: office@snowbornskin.com

1.3. Store orders can be placed from unregistered (guest) and registered users.

In order to register, the User must choose a unique username and password, as well as specify the shipping address, name and surname, e-mail, telephone number, thereby his data will be saved in our database. After successful registration and storing the data in our system, in each new order the User has an option to change the shipping address and the personal data. By clicking on the “Place order” button, the User makes an electronic statement confirming that he is familiar with and accepts these General terms.

 

II. PERSONAL DATA PRIVACY

2.1. The personal data provided by the Users to the Store (names, addresses, telephone, e-mail, etc.) will only be used in connection with the contractual relations between the parties and their servicing – for the processing and delivery of the order, and providing information with an electronic newsletter (in case the User has subscribed to receive one). The subscription to the newsletter may be canceled at any time, following the steps described.

 

2.2. The processing of the personal data of the Users is in compliance with the provisions of the applicable legislation. Detailed information on the protection of personal data and your rights you can read in the Privacy and Personal data protection Policy.

 

III. ORDER AND DELIVERY

3.1. The user has the right to order all goods in stock in the Store. When making the order, the user has the right to choose the type of goods, their quantity and method of payment, according to the options offered. When making an order, the User enters into a contractual relationship with the Supplier for the selected item regulated by these General Terms. The distance contract between the Store and the User is deemed to have been concluded from the moment of confirmation of the order by the Store.

3.2. The products prices are final and VAT included. The store reserves the right to change the prices of the products and the changes will take effect from the moment of their publication in the product profile.

3.3. Payment can be made as follows:

– with cash on delivery – payment to the courier upon receipt of the order;

– via PayPal.

3.2. All orders received Friday after 16:00, Saturday and Sunday, or during public holidays will be processed on the first following business day.

3.3. The delivery for the territory of Bulgaria takes place within 3 to 5 working days through SPEEDY courier company. Free delivery for orders over  60,00 BGN. For orders of less than this value, the prices for delivery are as follows:

– delivery to Speedy office – 3,50 BGN;

– delivery to customer’s address – 5,50 BGN.

3.4. International delivery shall be made within term, depending on the destination chosen and will be specified in the order confirmation. The price for international delivery shall be determined depending on the size and weight of the shipment, the destination chosen and in accordance with the SPEEDY courier company Price list. The customer should be aware that when delivering outside the European Union, he may be required to pay duties, taxes, fees, etc. due to be paid in the relevant countries. Such charges are not included in the delivery price. For more information, you should contact the relevant local authorities.

3.5. The User has the right to cancel the order, i.e. to withdraw to conclude a purchase contract without paying any penalties until the goods are dispatched. The User is obliged to notify the Supplier about his decision by email or by telephone.

 

IV. WITHDRAWAL FROM A DISTANCE SALE CONTRACT

4.1. The Consumer has the right to withdraw from the distance sale contract without giving any reasons for doing so. The period for exercising the right of withdrawal is 14 days from the date of delivery, wich means the date on which the consumer or a third party indicated by him (other than the courier) has accepted and physically controls the goods.

4.2. In order to exercise its right of withdrawal, the Consumer must notify the Store by stating the name and address of correspondence and, if available, a telephone number and e-mail address, as well as his decision to withdraw from the contract with a clear statement in this meaning wich should be sent hard copy or other copy allowing keeping up the information at address: Sofia, 47, Gorski patnik str., fl.5, ap.6. or at info@snowbornskin.com

 

The Consumer can fill in and submit at e-mail office@snowbornskin.com the standard Withdrawal form of the Store, and if he uses this option, the Store will immediately send a confirmation message to receive the document. In order to met  the withdrawal term, it is sufficient for the consumer to send his notice about the exercise of the right of withdrawal before the expiration of the withdrawal period (14 days after the receipt of the goods).

 

4.3. The Consumer should send/return the goods to the Store not later than 14 days from the day he informed the Store about his decision for withdrawing. The term is considered met if the Consumer returns the goods before the end of the 14-days period. The goods should be returned to: Sofia,  47, Gorski Patnik str., Apt. 6. in original packaging in full and without damages.

4.4. In case the Consumer withdraws from the contract, the Store will refund the price of the product (s) not later than 14 days from the date on which the Consumer informs the Store of its decision to withdraw from the contract. The refund will be made to the Consumer’s bank account.

4.5. The Store has the right to postpone the refund of the payments until the goods are returned or until evidence is provided that the goods have been returned, whichever is the earlier.

4.6. When exercising the right of withdrawal, the Consumer has to bear the transportation costs for  the goods returning.

4.7. In case the package of the goods is damaged and/or the goods have been used, the contract can not be canceled and the price can not be refunded.

 

V. RECLAMATION.WARRANTY.

Reclamation

5.1. Claims for obvious defects are has to be made within 30 days from the purchase of the goods, and for hidden defects – upon their finding. Products with complaints have to be sent to: Sofia, 47, Gorski Pathnik str., Apt. 6.

5.2. In case of non-conformity of the goods with the sale contract and when the Consumer is not satisfied with the decision of the claim, he has the right to choose between one of the following options: to cancel the contract and to demand a refund of the amount paid or to demand a price discount. The consumer can not claim refund or price discount if the Store agrees to replace the goods with a new one or to repair the goods within one month of the Consumer’s claim. The Store will satisfy a request for cancellation of the contract and will refund the amount paid to the Consumer’s bank account after having satisfied three complaints to the consumer by repairing the same product within the term of the Consumer Protection Act guarantee; there is a subsequent occurrence of non-conformity of the goods with the contract of sale. The Consumer can not claim termination of the contract if the nonconformity of the goods with the contract is insignificant.

Legal guarantee

5.3. The warranty provided by the Store does not affect the consumer’s rights arising from the guarantee under Art. 112-115 of the Consumer Protection Act. According to the observance of your rights and compliance with the Consumer Protection Act, it is important to know that[1]:

 „Art. 112. (1) In case of non-compliance of the goods with the sale contract, the consumer shall have the right to make a claim by requiring the seller to bring the goods in conformity with the contract of sale. In this case, the consumer may choose between goods repairing or goods replacing with a new one, unless this is impossible or the remedy chosen by him is disproportionate to the other.

[1] The quotes are from the Consumer Protection Act

(2) It is considered that a remedy for the consumer is disproportionate if its use imposes costs on the seller which are unreasonable in comparison with the other remedies, taking into account:

the value of consumer goods if the goods was in compliance with the sale contract;

the significance of non-compliance;

the possibility to offer the consumer another form of compensation which is not associated with significant inconvenience to him.

Art. 113. (1) Where the goods are not in compliance with the sale contract, the seller shall be obliged to bring them in compliance with the contract.

(2) The alignment of the goods in accordance with the contract must be made within one month from the filing of the complaint by the consumer

 (3) After expiration of the term under para. 2 the consumer has the right to cancel the contract and to be refunded the amount paid or to demand price discount of the consumer goods.

(4) The bringing of the goods in accordance with the sale contract is free of charge for the consumer. He does not owe any transport costsor  materials and labor related costs for repairing, and should not suffer any significant inconvenience.

(5) The consumer may also claim damages for the harm suffered as a result of the non-compliance.

Art. 114. (1) ) In case of non-compliance of the goods with the sale contract and when the consumer is not satisfied with the resolution of the claim under Art. 113, he has the right to choose between one of the following options:

cancellation of the contract and refund of the amount paid;

price discount.

(2) The consumer can not claim refund of the amount paid or price discount when the seller agrees to replace the goods with a new one or to repair the goods within one month from the consumer’s claim.

(3) The seller shall be obliged to satisfy a request for cancellation of the contract and to refund the amount paid when after satisfying three consumer’s complaints by repairing the same good within the term of the guarantee under Art. 115, there is a subsequent occurrence of non-compliance  of the goods with the sale contract.

(4) The consumer can not claim cancellation of the contract if the incompliance of the consumer goods with the contract is insignificant.

Art. 115. (1) The consumer may exercise his right under this section within two years from the delivery of the goods.

(2) The term under para. 1 is suspended through the period  required for repairing or replacement of the goods or for reaching an agreement between the seller and the consumer to resolve the dispute.

(3) The exercise of the right of the consumer under para. 1 is not bound by any other term for bringing an action (claim) other than the term under para. 1.”

 

Important!

Upon receipt of the shipment, the Customer must check the goods in the presence of the courier whether they comply with the order.

5.4. In case of discrepancies of the goods received with those ordered, the Store shall replace the products free of charge to the Customer.

5.5. In case of missing goods found by the Customer upon order receipt, the Store may offer alternative products of the same value. If Customer refuses product replacement, the Store refunds the amount.

5.6. In case of defects in goods appearance occurring during transport, the Customer should contact the courier for receiving a damaged shipment protocol.

VI. DISPUTES AND COMPLAINTS

In the event of a dispute that can not be resolved voluntarily between the parties, the Customer is entitled to contact the Consumer Protection Commission, https://kzp.bg/ or refer the dispute to the Online Dispute Resolution Platform for ODR) within the European Union:

ttps://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

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